April 16, 2013 @ 5:00 am – 1:00 pm
2000AED - Contact me for discounted seats
Jo-Dee Walmsley
052 8041393

Leading from the Top
The Service Leadership Workshop TM
Build an uplifting service culture for sustainable competitive advantage

Key Learning Benefits
• Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact.
• Take away proven strategies, best practices, guidelines and techniques to build and reinforce a uplifting service culture in 12 essential areas.
• Align the culture building activities currently in use throughout your organization.
• Identify opportunities for new culture building initiatives, upgrades and improvements.
• Prioritize activities and develop practical action plans for best results.

Ron Kaufman is one of the world’s most sought-after educators, consultants, and thought-leaders in achieving superior service and uplifting service cultures.

Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service.Ron Kaufman - Simply Laughter

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